HEIGHTLY SOFTWARE INC.

Terms of Service

Effective date: 2026-06-09

These Terms of Service ("Terms") govern your access to and use of the Heightly Tax Prep Report software application (the "Service") provided by Heightly Software Inc. ("Heightly," "we," "us," or "our"), a corporation incorporated in British Columbia, Canada.

By clicking "I agree," by submitting payment for the Service, or by using the Service in any way, you agree to be bound by these Terms. In these Terms, "Customer" means either: (a) an individual sole proprietor using the Service for that individual’s own business records; or (b) an accountant, bookkeeper, tax preparer, or other professional user using the Service on behalf of a sole proprietor client in the course of providing that professional user’s own services. If you use the Service on behalf of a client, you represent and warrant that you have authority to do so and that you are authorized to provide the client’s information to Heightly for the purposes described in these Terms and the Privacy Policy.

If you do not agree to these Terms, or if you do not have authority to use the Service on behalf of the applicable client, do not use the Service.

Important Notice — No Tax Filing or Professional Advice. Heightly provides software-generated working papers only. Heightly does not prepare, review, sign, submit, transmit, or file tax returns, GST/HST returns, sales tax returns, information slips, or other tax documents. Heightly does not determine your tax position. You are responsible for reviewing all outputs, correcting any errors, maintaining your source records, and obtaining professional advice where appropriate before filing or submitting anything to a tax authority.

1. About the Service

Heightly Tax Prep Report is a self-serve software application that helps organize self-supplied business financial records of unincorporated sole proprietors into a working paper for review and use by the Customer. The Customer may be the sole proprietor whose records are uploaded, or a professional user, such as an accountant, bookkeeper, or tax preparer, using the Service on behalf of a sole proprietor client as part of that professional user’s own services. The name of the product refers to its use as a preparation worksheet for tax time; it does not denote a tax preparation service provided by Heightly.

Specifically, the Service:

accepts business bank account and credit card statements in supported PDF or CSV formats that the Customer uploads;
parses the statements into transactions and suggests a category for each transaction based on common naming patterns and a vendor dictionary;
outputs a PDF report and an Excel workbook organized with reference to possible CRA Form T2125 (Canada) or IRS Schedule C (United States) line numbers, or, in supported countries other than Canada and the United States, against a generic category set; and
provides supporting estimates and reminders, including GST/HST estimation for Canadian registrants using the Regular Method only, suggested CCA class hints (Canada), Section 179 / MACRS hints (United States), and documentation reminders for items the Customer or client must maintain.

The Service is delivered as software. The Customer accesses and uses it directly. Heightly does not act on behalf of the Customer or any client, does not interact with any tax authority, does not file or submit tax returns, does not prepare tax returns, and does not perform engagement-based accounting, bookkeeping, tax preparation, advisory, audit, assurance, or representation services.

2. What the Service Is Not

Notwithstanding the product name "Tax Prep Report," the Service is a software tool that organizes Customer-supplied data. It is not, and shall not be characterized as, any of the following:

Tax preparation, tax return preparation, or any electronic filing service
Tax advice, tax planning, tax opinion, or any other professional tax service
Interpretation or application of any provision of the Income Tax Act (Canada), Excise Tax Act (Canada), Internal Revenue Code (United States), or any other tax statute or regulation
Determination of whether an expense is deductible, of the correct treatment of any item, or of any tax position
Accounting, bookkeeping, audit, assurance, or financial statement preparation services
Representation before the Canada Revenue Agency, the Internal Revenue Service, or any other tax authority
Provision of legal, financial, investment, or other professional advice

Heightly does not interpret tax law and does not apply tax rules to the Customer's particular situation. The categorization suggestions produced by the Service are derived from common merchant naming patterns and a vendor dictionary maintained by Heightly. They are pattern matches, not tax determinations. Every suggestion is presented to the Customer for review and may be overridden by the Customer at any time. The Customer is the categorizer of record.

Nothing produced by the Service, including the generated report, disclaimers, reminders, T2125 or Schedule C line references, GIFI codes, CCA class hints, Section 179 or MACRS indicators, GST/HST estimates, or any other output, constitutes tax advice. The Customer must review and verify all outputs before relying on them. Heightly strongly recommends that the Customer have the report and underlying records reviewed by a qualified tax professional before filing, especially where the Customer is uncertain about any amount, categorization, deduction, credit, election, tax treatment, or filing requirement.

GST/HST estimates are estimates only. The Service does not determine whether a person is required to register, whether supplies are taxable, zero-rated, exempt, or outside the scope of GST/HST, whether ITCs are available, whether the Quick Method applies, or whether provincial, state, local, QST, RST, PST, or other sales tax obligations apply.

CCA, Section 179, and MACRS indicators are non-binding prompts for review only. They do not determine asset classification, eligibility, useful life, depreciation method, deduction limits, recapture, terminal loss, or any election.

Any support provided by Heightly is limited to technical assistance with access, uploads, report generation, delivery, and use of the software. Support communications do not constitute tax, accounting, legal, bookkeeping, financial, or other professional advice.

3. Automated Processing and Artificial Intelligence

The Service uses automated processing, including artificial intelligence models, to suggest categorizations and identify patterns in the financial data the Customer uploads. As of the effective date of these Terms, the AI processing is performed by Anthropic, PBC (Claude API), as a sub-processor. The list of sub-processors and the technical safeguards applied to them are described in the Privacy Policy.

By using the Service, the Customer acknowledges and agrees that:

(a) Automated processing of the Customer's financial information is necessary to provide the Service. The Customer consents to this automated processing for the identifiable purposes set out in the Privacy Policy.

(b) Outputs of automated processing may contain errors, omissions, or inaccuracies. The Customer is required to review each categorization decision, each flagged transaction, and each calculation before relying on the report for any purpose.

(c) The Service does not make any final decision that legally affects the Customer's tax position. Every decision that affects the tax-relevant content of the report is reviewable and overridable by the Customer.

(d) Heightly does not permit any sub-processor to use Customer financial information to train any general-purpose model or for any purpose unrelated to providing the Service.

4. Eligibility

The Service is offered only for use in connection with the business financial records of unincorporated sole proprietors. By using the Service, the Customer represents and warrants that:

(a) The Customer is at least the age of majority in the jurisdiction in which the Customer resides or, if the Customer is an organization or firm, that the individual accepting these Terms has authority to bind that organization or firm;

(b) The records uploaded to the Service relate to an unincorporated sole proprietorship that is intended to report business income and expenses on CRA Form T2125 (if the applicable taxpayer is a resident of Canada) or IRS Schedule C (if the applicable taxpayer is a resident of the United States), or to another sole-proprietor-style business category supported by the Service at the time of purchase;

(c) The Service is not intended for and shall not be used for Canadian or US corporations, including professional corporations, personal services corporations, S-corporations, or C-corporations, or for partnerships, limited liability companies (LLCs), limited liability partnerships (LLPs), trusts, estates, charities, non-profits, or any other separate legal entity, unless Heightly expressly supports that entity type in writing;

(d) The Service is not appropriate for T2, T5013, Form 1120, Form 1120-S, Form 1065, or any other corporate, partnership, trust, estate, or entity-level tax form;

(e) The applicable taxpayer is a resident of Canada, excluding the Province of Quebec, a resident of the United States, or a resident of another country supported by the Service at the time of purchase. The Service is not available for residents of the Province of Quebec at this time. Heightly does not offer the Service in the French language, does not estimate Quebec Sales Tax (QST), and does not produce Quebec-specific outputs. Quebec residents must not purchase or use the Service, and Customers must not use the Service on behalf of Quebec-resident clients;

(f) If the Customer uses the Service on behalf of a client, the Customer has obtained all necessary authority, consent, and instructions from that client to upload the client’s records, disclose the client’s personal information and financial information to Heightly and its subprocessors, receive the Service’s outputs, and use those outputs in providing the Customer’s own professional services to the client;

(g) The Customer is the lawful owner or authorized user of the business and personal financial data uploaded to the Service and has all rights necessary to disclose that data to Heightly for the identifiable purposes set out in the Privacy Policy;

(h) The Customer’s use of the Service will comply with all applicable laws, professional obligations, client engagement terms, confidentiality obligations, privacy obligations, and regulatory requirements.

If at any time any of these representations becomes untrue, the Customer must stop using the Service and may contact team@heightly.ai to request deletion of uploaded data.

5. Your Account

Heightly authenticates the Customer through a passwordless magic link sent to the email address the Customer provides. The Customer is responsible for maintaining the security of that email address. Anyone with access to the email address can authenticate as the Customer. Heightly may treat any authenticated session as authorized by the Customer.

The Service is a per-use product. Each report is associated with the email address used at checkout and accessed through time limited magic links sent to that address. Heightly does not maintain customer accounts with persistent credentials.

6. Your Responsibilities

The Customer is solely responsible for reviewing the Service’s output and for the accuracy, completeness, and legal compliance of any tax return, GST/HST return, sales tax remittance, information slip, or other filing made using or informed by the Service’s output. If the Customer uses the Service on behalf of a client, the Customer is also solely responsible for the Customer’s professional services to that client and for the Customer’s use of the Service’s output in connection with those services.

The Service is a software-generated working paper only. It does not replace the Customer’s obligation to understand and comply with applicable filing requirements, maintain supporting records, exercise professional judgment where applicable, and determine the proper treatment of income, expenses, deductions, credits, taxes, elections, and other tax-relevant items.

The Customer may use the Service’s output as an input into the Customer’s own tax preparation process, including by providing it to a qualified tax professional or by using it with reputable tax preparation software. If the Customer is a professional user, the Customer may use the Service’s output as an input into the Customer’s own professional workflow for an eligible sole proprietor client. In all cases, Heightly strongly recommends that the report and underlying records be reviewed by a qualified tax professional before filing, particularly where there is uncertainty about any categorization, deduction, credit, GST/HST matter, sales tax matter, capital asset, depreciation or CCA matter, vehicle expense, home office expense, mixed-use expense, foreign or cross-border matter, or other tax position.

If an individual Customer chooses to self-file or to use tax preparation software without professional review, the individual Customer does so at that Customer’s own risk and remains solely responsible for verifying the Service’s output and ensuring that any filing is complete, accurate, supportable, and made in accordance with applicable law.

Without limiting the foregoing, the Customer agrees to:

(a) upload only true, complete, and accurate financial records that the Customer has the right to disclose;

(b) review every categorization suggestion, flagged transaction, capital asset candidate, home office amount, vehicle or mixed-use item, off-bank revenue item, off-bank expense item, and all disclaimers and reminders appearing in the generated report;

(c) verify all extracted data and calculations, including revenue totals, expense totals, GST/HST estimates, ITC estimates, capital asset amounts, depreciation or CCA-related amounts, home office amounts, and any other amounts included in the report;

(d) determine, independently or with the assistance of a qualified tax professional or reputable tax preparation software, the correct filing treatment of all income, expenses, deductions, credits, taxes, elections, and other items;

(e) apply any required prorations, allocations, elections, limitations, exclusions, or adjustments that the Service does not compute, including but not limited to motor vehicle business-use percentages, home office business-use percentages, CCA class selection, Section 179 elections, MACRS treatment, GST/HST Quick Method decisions, and any sales tax or indirect tax treatment;

(f) review and comply with the instructions, guides, forms, schedules, and filing requirements published by the applicable tax authority, including the Canada Revenue Agency, the Internal Revenue Service, and any applicable provincial, state, local, or foreign tax authority;

(g) retain all underlying source documents and supporting records, including bank statements, credit card statements, receipts, invoices, mileage logs, capital asset purchase records, contracts, and other books and records, for the periods required by applicable law; and

(h) not treat the generated report as a substitute for original records, professional advice, tax preparation software, tax authority guidance, or the Customer’s own review and judgment.

7. Acceptable Use

The Customer must not:

(a) use the Service to prepare, support, conceal, or facilitate false, misleading, fraudulent, or unlawful tax positions, returns, remittances, or filings;

(b) upload data the Customer is not authorized to use or disclose;

(d) interfere with, disrupt, reverse engineer, scrape, copy, benchmark, or attempt to gain unauthorized access to the Service or other customers’ data;

(e) upload malicious code, corrupted files, or materials designed to compromise the Service; or

(f) bypass payment, usage, geographic, eligibility, or access restrictions.

8. Professional Users and Client Records

If the Customer is an accountant, bookkeeper, tax preparer, or other professional user using the Service on behalf of a client, the Customer acknowledges and agrees that:

(a) Heightly provides software only. Heightly does not enter into an engagement with the client, does not provide services to the client, and does not assume any professional duty of care to the client;

(b) The Customer, and not Heightly, is solely responsible for the Customer’s own professional services, advice, communications, deliverables, filings, work papers, client review procedures, quality control procedures, and compliance with applicable professional standards;

(c) The Customer is responsible for obtaining all client consents, authorizations, engagement terms, and privacy consents required to upload client records to the Service and to disclose client information to Heightly and its subprocessors;

(d) The Customer is responsible for reviewing and verifying all outputs before using them in the Customer’s professional work or providing them to a client, tax authority, tax software provider, or other third party;

(e) The Customer must not present the Service’s outputs as having been prepared, reviewed, approved, certified, audited, assured, or endorsed by Heightly;

(f) The Customer must not represent that Heightly is the client’s accountant, bookkeeper, tax preparer, tax advisor, representative, agent, or service provider;

(g) The Customer is responsible for determining whether the Service is appropriate for the client’s facts, jurisdiction, business type, records, filing obligations, and professional engagement; and

(h) The Customer is responsible for maintaining any work papers, review notes, source documents, client instructions, and other records required under the Customer’s own professional, legal, regulatory, or contractual obligations.

9. Fees and Payment

Heightly charges a one-time fee per generated report. As of the effective date of these Terms, the fees are $59 CAD (or USD equivalent) for the Solo tier and $119 CAD (or USD equivalent) for the Complete tier. Heightly may change pricing prospectively at any time; current pricing is shown at checkout. There is no subscription.

All payments are processed by Stripe Payments Canada, Ltd. and its affiliates. By submitting payment, the Customer agrees to Stripe's terms of service in addition to these Terms. Heightly does not store payment card numbers; Stripe handles all cardholder data.

10. Refunds

Heightly will issue a full refund of the report fee if any of the following occurs:

(a) The Service is unable to generate a report due to a technical failure attributable to Heightly;

(b) The Service fails to deliver the generated report within a reasonable time;

(c) Within seven (7) days of report delivery, the Customer identifies a material defect in the report (such as systemic categorization failure or missing transactions clearly present in the uploaded statements) and provides reasonable documentation of the defect.

Refund requests are sent to team@heightly.ai. Heightly will acknowledge requests within five (5) business days and process eligible refunds within thirty (30) days of acknowledgment. Refunds are issued to the original payment method through Stripe. Refunds are not available for dissatisfaction unrelated to a material defect or for changes in the Customer's tax situation.

Heightly is not responsible for delays, incomplete outputs, extraction errors, or failed report generation caused by unsupported file types, incomplete uploads, corrupted, password-protected, unreadable, low-quality, image-based or scanned files without an extractable text layer, handwritten records, improperly formatted, or inaccurate files, or by missing Customer inputs. Supported file types, formats, and conditions for successful processing are described in Heightly's Help documentation at heightly.ai; the Customer is responsible for ensuring uploaded files meet these requirements. Where a file is rejected for an addressable reason (such as password protection or unsupported format), the Customer may re-upload a corrected file at no additional charge. For clarity, an inability to extract data from a file due to file type, quality, or formatting issues is not a technical failure attributable to Heightly for purposes of sub-clause (a).

For purposes of this Section, "reasonable time" means within twenty-four (24) hours after successful upload, payment, and receipt of all required Customer inputs, excluding delays caused by unsupported files, third-party service outages, or events beyond Heightly's reasonable control.

11. Intellectual Property

Heightly retains all right, title, and interest in and to the Service, including the software, source code, categorization logic, vendor dictionary, report templates, design, the "Heightly" name and wordmark, and all related intellectual property. No licence to any Heightly intellectual property is granted to the Customer except a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for the Customer's own self-employment tax preparation purposes.

The Customer retains all rights in the financial records and personal information the Customer uploads. The Customer grants Heightly a limited, non-exclusive, royalty-free licence to process, store, and transmit that information solely to provide the Service, as further described in the Privacy Policy. Heightly does not sell personal information.

The generated report belongs to the Customer. The Customer may share it with the Customer's tax professional, tax software vendors, and tax authorities. The Customer may not resell the Service or its output.

12. Privacy and Security

Heightly's collection, use, retention, and disclosure of personal information is governed by the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA"), the BC Personal Information Protection Act where applicable, and the Heightly Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms the Customer also accepts the Privacy Policy in effect at the time of acceptance.

Heightly is the entity accountable under PIPEDA for personal information processed through the Service. Key commitments made in the Privacy Policy include:

Identifiable purposes — personal information is collected only for the purposes identified at the time of collection and described in the Privacy Policy; uses outside those purposes require knowledge and consent
Consent — meaningful consent is obtained at the time of collection and may be withdrawn by the Customer at any time, subject to legal or contractual restrictions
Limited collection — only information needed to provide the Service is collected; categories of personal information are listed in the Privacy Policy
Security safeguards — personal information is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256 on Supabase, hosted in a Canadian region); access is restricted to authorized personnel under least-privilege controls; multi-factor authentication is enforced for administrative access
Limited retention — uploaded source files are deleted ninety (90) days after report delivery; generated reports are retained twelve (12) months; account metadata is retained for the period required by applicable law
Sub-processors — a current list of sub-processors (including Anthropic, PBC; Supabase, Inc.; Stripe Payments Canada, Ltd.; Resend, Inc.; and Vercel, Inc.) is maintained in the Privacy Policy
Breach notification — if a breach of security safeguards creates a real risk of significant harm, Heightly will notify affected individuals and report to the Office of the Privacy Commissioner of Canada in accordance with PIPEDA section 10.1
Access and correction — the Customer may request access to or correction of personal information held by Heightly by contacting team@heightly.ai
Customer-initiated deletion — the Customer may request deletion of uploaded data by emailing team@heightly.ai; Heightly will honour the request within thirty (30) days subject to retention required by applicable law

Heightly does not use Customer financial information for advertising and does not disclose Customer personal information to third parties except as required to provide the Service (to sub-processors under written contract) or as required by applicable law.

13. Disclaimers of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. HEIGHTLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Without limiting the foregoing, Heightly does not warrant that the Service will be uninterrupted, secure, or error-free; that categorization suggestions will be accurate; that the generated report will be complete; that estimated GST/HST, ITC, capital asset, or home office figures will match actual amounts owing, recoverable, or deductible; or that the Service will satisfy any specific tax filing requirement.

Some jurisdictions do not allow the exclusion of certain warranties. The exclusions in this Section apply to the fullest extent permitted by law in the Customer's jurisdiction. Nothing in these Terms is intended to exclude or limit any warranty that cannot lawfully be excluded or limited.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) Heightly's total aggregate liability to the Customer arising out of or relating to the Service, these Terms, or the Customer's use of the Service, whether in contract, tort (including negligence), strict liability, breach of statutory duty, or any other legal theory, shall not exceed the amount the Customer paid Heightly for the specific report giving rise to the claim (typically $59 CAD or $119 CAD).

(b) Heightly shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, lost goodwill, costs of substitute services, additional tax assessments, tax penalties, tax interest, audit costs, professional fees, or any damages arising from the Customer's reliance on the Service's output, even if Heightly has been advised of the possibility of such damages.

(c) The limitations and exclusions in this Section apply to the maximum extent permitted by applicable law. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by gross negligence, or any other liability that cannot lawfully be excluded or limited in the Customer's jurisdiction.

The parties agree that the limitations in this Section are reasonable in light of the price of the Service, the customer-driven nature of categorization decisions, the disclaimed nature of automated outputs, the Customer’s responsibility to review and verify all outputs, and Heightly’s recommendation that outputs be reviewed by a qualified tax professional before filing.

15. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Heightly, its directors, officers, employees, contractors, and agents from and against any and all claims, demands, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) The Customer’s use of the Service in violation of these Terms or applicable law;

(b) Any tax return, GST/HST return, sales tax remittance, information slip, or other filing made by the Customer, the Customer’s client, or on behalf of either of them using or informed by the Service’s output, including any assessment, reassessment, penalty, interest, or audit by a tax authority;

(d) Use of the Service in a manner inconsistent with Section 4 (Eligibility), including but not limited to use for an ineligible entity type, unsupported jurisdiction, or Quebec-resident taxpayer;

(e) Any claim by a client or other third party arising out of the Customer’s professional services, advice, work papers, deliverables, filings, communications, review procedures, or use of the Service’s output;

(f) Any failure by the Customer to obtain required client authority, consent, privacy consent, engagement authorization, or permission to upload, disclose, process, or use client records through the Service; and

(g) Any third-party claim that the Customer’s use of the Service, the Customer’s client services, or any filing made by or for the Customer or a client infringes, misappropriates, or otherwise violates the rights of that third party.

16. Termination

Heightly may suspend or terminate the Customer's access to the Service at any time, with or without notice, if Heightly reasonably believes that the Customer has breached these Terms, that the Customer's use of the Service is fraudulent or unlawful, that the Customer does not meet the eligibility criteria in Section 4, or that continued use creates risk to Heightly, other customers, or third parties. On termination for breach, no refund is owed except as expressly required by Section 10 or applicable law.

Sections that by their nature should survive termination will survive, including provisions relating to Customer responsibilities, professional users, intellectual property, privacy and security, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and general terms.

17. Changes to These Terms

Heightly may update these Terms from time to time. When Heightly updates these Terms, the new version will be posted on Heightly's website with an updated effective date. Material changes will be communicated by email to customers with active reports or by a click-through prompt at the next login. Continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The Customer and Heightly agree that the courts of the Province of British Columbia (Vancouver Registry) shall have exclusive jurisdiction over any dispute, and each party consents to the personal jurisdiction of and venue in those courts, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Dispute Resolution

Before commencing any formal legal proceeding, the Customer agrees to first contact Heightly at team@heightly.ai with a written description of the dispute, the relief sought, and the Customer's contact information. The parties shall attempt in good faith to resolve the dispute by negotiation for at least thirty (30) days from the date of the notice before either party initiates legal proceedings, except where immediate injunctive relief is necessary.

20. General

(a) Entire agreement. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between the Customer and Heightly with respect to the Service and supersede all prior or contemporaneous communications.

(b) Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

(c) No waiver. Heightly's failure to enforce any provision of these Terms shall not be deemed a waiver of future enforcement of that or any other provision.

(d) Assignment. The Customer may not assign or transfer these Terms without Heightly's prior written consent. Heightly may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

(e) No agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between the Customer and Heightly.

(f) Force majeure. Neither party shall be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control.

(g) Notices. Heightly may give notices to the Customer by email to the address provided at checkout. The Customer may give notices to Heightly at team@heightly.ai.

(h) Language. These Terms are drafted and offered in English only. The Service is not offered in the French language. Quebec residents are not eligible to use the Service (see Section 4(e)). Heightly may, at its discretion, support additional languages and jurisdictions in the future; until then, these Terms govern in English.

21. Contact

Questions about these Terms or the Service can be sent to:

**Heightly Software Inc.
**British Columbia, Canada
team@heightly.ai

End of Terms of Service